The role of consumer influences in the new product development of packaged food and beverage ventures

Erika Maria Perttunen*, Summer D. Jung, Senni Kirjavainen, Tua A. Björklund, Sohyeong Kim

*Corresponding author for this work

Research output: Contribution to journalConference articleScientificpeer-review

2 Citations (Scopus)
29 Downloads (Pure)

Abstract

Understanding and applying consumers’ needs in product development is key to success across various industries. The failure rate of new products, however, remains high because consumer demands are not adequately addressed. To investigate the role of consumers in the product development processes of small ventures, we conducted in-depth, semi-structured interviews of 40 packaged food and beverage small ventures in California and Finland. Our findings showed that consumers rarely drove the design of new products, but rather functioned as a source of validation or feedback for small improvements of existing products. Consumer feedback was often unstructured and concentrated in the latter stages of the product development process. However, even though customer involvement in the small ventures’ product development was more restricted than recommended in cocreation literature their influence still brought meaningful changes to the products. Given the small ventures’ lack of resources, future research on creative, low-cost ways to co-create is called for.

Original languageEnglish
Pages (from-to)3111-3120
Number of pages10
JournalProceedings of the Design Society
Volume1
DOIs
Publication statusPublished - 2021
MoE publication typeA4 Conference publication
EventInternational Conference on Engineering Design - Gothenburg, Sweden
Duration: 16 Aug 202120 Aug 2021

Keywords

  • Design process
  • New product development
  • Participatory design

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