@inproceedings{9aeaa8ba15ea4677b16151940e8c98bb,
title = "The Role Of Collaboration Tools in Problem Solving Experience Of Global Technical Support Center",
keywords = "collaboration tools, problem solving experience, support and maintenance work, user experience, collaboration tools, problem solving experience, support and maintenance work, user experience, collaboration tools, problem solving experience, support and maintenance work, user experience",
author = "Petri Mannonen and Venlakaisa H{\"o}ltt{\"a}",
year = "2013",
language = "English",
isbn = "978-0-7695-5154-8",
pages = "699--704",
booktitle = "IEEE International Conference on Systems, Man, and Cybernetics (IEEE SMC 2013); Manchester, United Kingdom; October 13-16, 2013",
publisher = "IEEE",
address = "United States",
}