The Role Of Collaboration Tools in Problem Solving Experience Of Global Technical Support Center

Petri Mannonen, Venlakaisa Hölttä

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    1 Citation (Scopus)
    Original languageEnglish
    Title of host publicationIEEE International Conference on Systems, Man, and Cybernetics (IEEE SMC 2013); Manchester, United Kingdom; October 13-16, 2013
    Place of PublicationLos Alamitos, California
    Publication statusPublished - 2013
    MoE publication typeA4 Article in a conference publication


    • collaboration tools
    • problem solving experience
    • support and maintenance work
    • user experience

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