The Role Of Collaboration Tools in Problem Solving Experience Of Global Technical Support Center

Petri Mannonen, Venlakaisa Hölttä

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publicationIEEE International Conference on Systems, Man, and Cybernetics (IEEE SMC 2013); Manchester, United Kingdom; October 13-16, 2013
    Place of PublicationLos Alamitos, California
    Pages699-704
    Publication statusPublished - 2013
    MoE publication typeA4 Article in a conference publication

    Keywords

    • collaboration tools
    • problem solving experience
    • support and maintenance work
    • user experience

    Cite this

    Mannonen, P., & Hölttä, V. (2013). The Role Of Collaboration Tools in Problem Solving Experience Of Global Technical Support Center. In IEEE International Conference on Systems, Man, and Cybernetics (IEEE SMC 2013); Manchester, United Kingdom; October 13-16, 2013 (pp. 699-704).