@article{0f1d653981644eaa872cae3224d70aec,
title = "The quality of standards, routine and nonroutine processes",
keywords = "defects, errors quality management, nonroutine, routine, routinization, standardization, standards, statistical process control, defects, errors quality management, nonroutine, routine, routinization, standardization, standards, statistical process control, defects, errors quality management, nonroutine, routine, routinization, standardization, standards, statistical process control",
author = "Paul Lillrank",
year = "2003",
language = "English",
volume = "24",
pages = "215--233",
journal = "Organization Studies",
issn = "0170-8406",
publisher = "SAGE Publications Ltd",
number = "2",
}