The influence of information about prior use on consumers' evaluations of refurbished electronics

R. Mugge*, W. de Jong, O. Person, E. J. Hultink

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Refurbishment the process of collecting used products, assessing their condition, and replacing and/or upgrading parts in order to resell then) to other consumers is increasingly seen as both economic:ally and environmentally advantageous. The present research investigates in an experimental study and with qualitative post-hoc interviews how information about prior use-offered in either a visual (signs of wear and tear) or verbal (textual description) form influences consumers' evaluations of refurbished products. The findings show that providing consumers with information about the prior use of refurbished electronics does not have a univocal eruct on consumers' evaluations of such products. Visual information about prior use, in terms of signs of wear and tear, has a negative effect on consumers' evaluations of refurbished electronics. Furthermore, presenting consumers with verbal information on prior use can negatively affect consumers' evaluations of a refurbished if no signs of wear and tear are present because it contuses consumers. It signs of wear and tear are present, verbal information about prior use will not influence consumers' evaluations.

Original languageEnglish
Title of host publicationPRODUCT LIFETIMES AND THE ENVIRONMENT (PLATE)
EditorsC Bakker, R Mugge
PublisherIOS Press
Pages287-292
Number of pages6
ISBN (Print)978-1-61499-819-8
DOIs
Publication statusPublished - 2017
MoE publication typeA4 Conference publication
EventProduct Lifetimes and the Environment - Delft Technical University, Delft, Netherlands
Duration: 8 Nov 201710 Nov 2017
Conference number: 2
http://www.plateconference.org/second-plate-conference/

Conference

ConferenceProduct Lifetimes and the Environment
Abbreviated titlePLATE
Country/TerritoryNetherlands
CityDelft
Period08/11/201710/11/2017
Internet address

Keywords

  • Refurbishment
  • Consumer behaviour
  • Circular economy
  • Evaluations
  • PERCEIVED PERFORMANCE QUALITY
  • REMANUFACTURED PRODUCTS
  • DRIVERS
  • DESIGN
  • INDIA

Fingerprint

Dive into the research topics of 'The influence of information about prior use on consumers' evaluations of refurbished electronics'. Together they form a unique fingerprint.

Cite this