The Evolution of a Commercially Viable Service Concept through a Five Step Model

Kimmo Pekkola, Riitta Smeds, Heli Syväoja, Pekka Turunen

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publicationProceedings of the IFIP W.G. 5.7 Working Conference on Human Aspects in Production Management, Volume 2
    EditorsGert Zülch, Sascha Stowasswer, Harinder S. Jagdev
    Publication statusPublished - 2003
    MoE publication typeA4 Article in a conference publication


    • development of service concept
    • development operations
    • outsourcing
    • service

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