The effects of external changes on different actors in a service triad in the public sector: Finnish visa services in Russia

Markku Kuula, Antero Putkiranta, Pirjo Tulokas

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationResearch in the decision sciences for global business: Best papers from the 2013 annual conference
EditorsGyula Vastag
Place of PublicationNew Jersey
Pages137-152
Publication statusPublished - 2015
MoE publication typeA3 Part of a book or another research book

Cite this