The effects of external changes on different actors in a service triad in the public sector: Finnish visa services in Russia

Markku Kuula, Antero Putkiranta, Pirjo Tulokas

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	Research in the decision sciences for global business: Best papers from the 2013 annual conference
Editors	Gyula Vastag
Place of Publication	New Jersey
Pages	137-152
Publication status	Published - 2015
MoE publication type	A3 Part of a book or another research book

Cite this

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title = "The effects of external changes on different actors in a service triad in the public sector: Finnish visa services in Russia",

author = "Markku Kuula and Antero Putkiranta and Pirjo Tulokas",

year = "2015",

language = "English",

isbn = "978-0-13-405232-8",

pages = "137--152",

editor = "Gyula Vastag",

booktitle = "Research in the decision sciences for global business: Best papers from the 2013 annual conference",

}

Research in the decision sciences for global business: Best papers from the 2013 annual conference. ed. / Gyula Vastag. New Jersey, 2015. p. 137-152.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

TY - CHAP

T1 - The effects of external changes on different actors in a service triad in the public sector: Finnish visa services in Russia

AU - Kuula, Markku

AU - Putkiranta, Antero

AU - Tulokas, Pirjo

PY - 2015

Y1 - 2015

M3 - Chapter

SN - 978-0-13-405232-8

SP - 137

EP - 152

BT - Research in the decision sciences for global business: Best papers from the 2013 annual conference

A2 - Vastag, Gyula

CY - New Jersey

ER -