| Original language | English |
|---|---|
| Title of host publication | IMP 19th Conference, Lugano, Switzerland, 4-6 September, 2003 |
| Editors | R. Fiocca, C.J. Hatteland, I. et al. Juon |
| Publisher | BI Norwegian School of Management |
| ISBN (Print) | 8270425761 |
| Publication status | Published - 2003 |
| MoE publication type | A4 Conference publication |
Temporal quality configurations in a business relationship: a longitudinal case study of a customer and a telecommunications service provider
Pekka Tuominen, Mika Kortelainen
Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review