System intelligence as an organizational approach for service designers

J. Tuomas Harviainen; Raimo Hämäläinen; Esa Saarinen

System intelligence as an organizational approach for service designers

J. Tuomas Harviainen, Raimo Hämäläinen, Esa Saarinen

Research output: Contribution to journal › Article › Professional

Abstract

In this article, we discuss the advantages of systems intelligence (SI) for organisational service design, and how to apply its principles. Systems intelligence is a combination of systems thinking and pragmatic approaches, implemented together with a philosophy of life.

Original language	English
Pages (from-to)	16-29
Journal	TOUCHPOINT: THE JOURNAL OF SERVICE DESIGN
Volume	12
Issue number	2
Publication status	Published - 30 Apr 2021
MoE publication type	D1 Article in a trade journal

Keywords

service design
Systems intelligence
Design games

Cite this

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title = "System intelligence as an organizational approach for service designers",

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System intelligence as an organizational approach for service designers

Abstract

Keywords

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