In this article, we discuss the advantages of systems intelligence (SI) for organisational service design, and how to apply its principles. Systems intelligence is a combination of systems thinking and pragmatic approaches, implemented together with a philosophy of life.
|Journal||TOUCHPOINT: THE JOURNAL OF SERVICE DESIGN|
|Publication status||Published - 30 Apr 2021|
|MoE publication type||D1 Article in a trade journal|
- service design
- Systems intelligence
- Design games