Sustainable competitive advantages in the industrial service business

Aappo Kontu*, Jussi Kantola, Hannu Vanharanta, Kaisa Kontu

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


The industrial service business in Finland has developed swiftly during the last two decades, mainly because of outsourcing, market openings and European Union (EU) regulations. Throughout this time, transformations in the energy, telecom and forestry industries have created a new industrial services sector. This article analysis the changes and structuring of Finnish industrial service companies, their customers and business networks. In the research methodology, the following methods were used to find out the changes and transformations in the industrial service sector: financial analysis desk studies, direct questionnaires and interviews with customers and service companies. Based on research results, a new competitive advantage framework was developed. The framework contains four main conceptual processes: (1) Critical Competence Resource Planning Model, (2) Profitable Growth Model, (3) Market Analysis and Customer Proximity Model and (4) Service Business Development Model. In this paper, we report in detail regarding our conceptualised Critical Resource Plan.

Original languageEnglish
Title of host publicationIntelligent Human Systems Integration 2019 - Proceedings of the 2nd International Conference on Intelligent Human Systems Integration IHSI 2019
Subtitle of host publicationIntegrating People and Intelligent Systems, 2019
EditorsTareq Ahram, Waldemar Karwowski
Number of pages7
ISBN (Electronic)978-3-030-11051-2
Publication statusPublished - 1 Jan 2019
MoE publication typeA4 Article in a conference publication
EventInternational Conference on Intelligent Human Systems Integration - San Diego, United States
Duration: 7 Feb 201910 Feb 2019
Conference number: 2

Publication series

NameAdvances in Intelligent Systems and Computing
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365


ConferenceInternational Conference on Intelligent Human Systems Integration
Abbreviated titleIHSI
CountryUnited States
CitySan Diego


  • Competitive advantage
  • Enablers
  • Industrial services business
  • Service economy
  • Service science

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