@article{5ed499891db04b80bde895799e68054a,
title = "Supporting Empathetic Boundary Spanning in Participatory Workshops with Scenarios and Personas",
keywords = "Boundary Objects, Boundary Spanning, Business Process Development, Co-Creation, Co-Design, Collaboration, Empathy, Fuzzy-Front End of Innovation, Personas, Scenario-Based Design, Boundary Objects, Boundary Spanning, Business Process Development, Co-Creation, Co-Design, Collaboration, Empathy, Fuzzy-Front End of Innovation, Personas, Scenario-Based Design, Boundary Objects, Boundary Spanning, Business Process Development, Co-Creation, Co-Design, Collaboration, Empathy, Fuzzy-Front End of Innovation, Personas, Scenario-Based Design",
author = "Anna Salmi and P{\"a}ivi P{\"o}yry-Lassila and Juha Kronqvist",
year = "2012",
language = "English",
volume = "4",
pages = "21--39",
journal = "INTERNATIONAL JOURNAL OF AMBIENT COMPUTING AND INTELLIGENCE",
issn = "1941-6237",
publisher = "IGI Global",
number = "4",
}