Social help-seeking strategies in a programming MOOC

Being able to seek help is a crucial part of any learning process. This includes both collaborative models such as asking for help from others as well as independent models such as using course materials and the vast resources provided by the Web. Currently, MOOC research has addressed social help-seeking within the MOOC course, either using MOOC platform tools (forum, chat) or arranging activities using external platforms (Google Hangout, Facebook groups). However, MOOC learning activities take place in a larger social ecology, including friends and teachers, general online communities and alumni communities. Using survey data from a programming MOOC, we show a typology of social learning strategies: non-use of social help-seeking, seeking help from friends and seeking help from alumni and teacher communities. We further show that students using social help-seeking strategies orient themselves more with a surface approach but are also less likely to drop the course. We conclude this work by addressing the various design possibilities identified by this work.