Smart city performance measurement framework CITYkeys

Miimu Airaksinen, Isabel Pinto Seppä, Aapo Huovila, Hans Martin Neumann, Branislav Iglar, Peter Bosch

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

9 Citations (Scopus)


This paper presents a holistic performance measurement framework for harmonized and transparent monitoring and comparability of the European cities activities during the implementation of Smart City solutions. The work methodology was based on extensive collaboration and communication with European cities in order to develop a set of Key Performance Indicators (KPIs) specific for Smart Cities initiatives evaluation and comparability. The baseline was established by analysis and integration of existing results from previous initiatives. The research developed and validated a performance evaluation framework, including KPIs definition, guidelines for data collections, a performance system prototype and testing in case-cities. In addition recommendations for the implementation of the performance system into the cities decision-making process and recommendations for the development of new business opportunities are discussed.

Original languageEnglish
Title of host publication2017 International Conference on Engineering, Technology and Innovation
Subtitle of host publicationEngineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings
EditorsJoao Pedro Mendonca, Ricardo Jardim-Goncalves, Joao Martins, Alain Zarli, Maria Marques, Marc Pallot
Number of pages6
ISBN (Electronic)9781538607749
Publication statusPublished - 2 Feb 2018
MoE publication typeA4 Article in a conference publication
EventInternational Conference on Engineering, Technology and Innovation - Madeira Island, Portugal
Duration: 27 Jun 201729 Jun 2017
Conference number: 23


ConferenceInternational Conference on Engineering, Technology and Innovation
Abbreviated titleICE/ITMC
CityMadeira Island


  • city open data
  • Key performance indicators
  • perfomance assessment
  • Smart City

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