Shuffling services: Current trends in interacting with digital music

Research output: Contribution to journalArticleScientificpeer-review


  • Lassi A. Liikkanen
  • Pirkka Åman

Research units


In this study, we wanted to discover the most prominent technologies in listening to digital music and the reasons underlying the popular choices. We asked Finnish students what are their main sources of digital music and how they perceived these sources. We received over 700 responses to an Internet questionnaire. Among our discoveries, we found that on-demand music services, Spotify and YouTube, are the most popular. Many users utilize both actively. YouTube is more popular, possibly because it is more accessible, more socially connected and satisfies many musical needs, but not solely because of its visual content. The perceived service characteristics are distinctive, but only greater musical serendipity was predictive of more frequent use of the service. We also find a preference for YouTube when sharing digital music with others. We discuss the relationship between perception and choice, and present directions for future research on music interaction and consumption.


Original languageEnglish
Pages (from-to)352-371
Number of pages20
JournalInteracting with Computers
Issue number3
Publication statusPublished - 1 May 2016
MoE publication typeA1 Journal article-refereed

    Research areas

  • consumer products, social media, sound and music computing, user studies, web interfaces

ID: 2026020