Short-Message Service as a Digital Disruptor of Industry

Jarno Lähteenmäki, Heikki Hämmäinen, Matti Kilkki, Petteri Alahuhta

    Research output: Contribution to journalArticleScientificpeer-review

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    Abstract

    Short-message service (SMS) has disrupted several communications
    ecosystem stakeholders. With this new technology, consumers have adopted
    new ways to communicate with each other and companies have radically
    improved their existing processes and ways to deliver their services.
    Furthermore, SMS has enabled the emergence of machine-to-machine type
    services. The Disruption Framework is a theoretical model that can be used for
    identifying the process of technology diffusion from a scientific level to a level
    of social norms. SMS is found to fit within the model of Disruption Framework.
    The study reveals that the service has progressed to all levels in the model thus
    the service has been diffused at an almost maximal manner through the
    ecosystem. Shifts from one level and an industry to another level can be
    pinpointed and diffusion into different ecosystem layers can be identified. SMS
    reached its maturity phase in the early 2000s. However, there are clear
    indications that novel technologies are starting to disrupt SMS ecosystem
    stakeholders since early adopters of those new technologies are abandoning
    SMS.
    Original languageEnglish
    Pages (from-to)122-139
    Number of pages18
    JournalJournal of Innovation Management
    Volume5
    Issue number3
    Publication statusPublished - 8 Nov 2017
    MoE publication typeA1 Journal article-refereed

    Keywords

    • Short-message service
    • Disruption Framework

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