Service science: Reframing progress with universities

Research output: Contribution to journalArticleScientificpeer-review


  • Jim Spohrer
  • Alessio Giuiusa
  • Haluk Demirkan
  • David Ing

Research units

  • IBM
  • University of Washington


Service science offers fresh perspective to reorient the debate on what is 'progress' and whether or not it is slowing down, and if so, what might be done to reframe progress 'at the speed limit of what is possible' with universities. When it comes to the 'rate of progress', universities can play a greater role in improving the deeply interconnected societal measures of innovativeness, competitive parity, sustainability and resiliency. During the current 'great recession', much is now being written about progress slowing down. From education levels to scientific discoveries to technical innovations to economic and environmental collapse, rhetoric about progress slowing down or nearing collapse or becoming uncompetitive in developed economies is on the rise. Boulding suggested in 'the skeleton of science' that over-specialization could create communication barriers between scientific specialists slowing down profitable talk. We propose that a service science reframing of progress with universities as essential institutional actors might positively reorient the debate.


Original languageEnglish
Pages (from-to)561-569
Number of pages9
JournalSystems Research and Behavioral Science
Issue number5
Publication statusPublished - Sep 2013
MoE publication typeA1 Journal article-refereed

    Research areas

  • Co-creation, Service science, Service systems, Systems theory, Value

ID: 12899782