@article{c4d43b8f98ae4023b96bbb31103bf6f1,
title = "Service quality in outsourced facility maintenance services",
keywords = "maintenence, quality, service failures, service levels, maintenence, quality, service failures, service levels, maintenence, quality, service failures, service levels",
author = "Heidi Rasila and Nils Gersberg",
year = "2007",
language = "English",
volume = "9",
pages = "39--49",
journal = "Journal of Corporate Real Estate",
issn = "1479-1048",
publisher = "Emerald",
number = "1",
}