Service processes

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationIntroduction to Service Engineering
EditorsGavriel Salvendy, Waldemar Karwowski
Place of PublicationNew York
PublisherJOHN WILEY & SONS
Pages338-364
Publication statusPublished - 2009
MoE publication typeA3 Part of a book or another research book

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