Service process modularization: the question of customers' utility

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationInternational Conference on Information Systems (ICIS), Shanghai, China, December 4-7, 2011
PublisherAssociation for Information Systems (AIS)
Publication statusPublished - 2011
MoE publication typeA4 Article in a conference publication

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