Abstract
This paper reports on the discovery phase of an econsultation project, that aimed to deliver a technology enabled service for consultations between healthcare professionals and patients to occur using digital communication tools. The project involved a mixed methods research phase that supported agile service design work. A number of learnings were derived from the project and these are contextualized into high-level framework for agile service design that starts from a Minimum Viable Service through provision of a Minimum Living Service (MLS) through to a Minimum Sustainable Service.
| Original language | English |
|---|---|
| Title of host publication | Design4Health |
| Subtitle of host publication | Proceedings of the 5th International Conference on Design4Health |
| Editors | Kirsty Christer, Claire Craig, Dan Wolstenholme |
| Publisher | Sheffield Hallam University Press |
| ISBN (Electronic) | 978-1-84387-421-8 |
| Publication status | Published - 2018 |
| MoE publication type | A4 Conference publication |
| Event | International Conference on Design4Health - Sheffield, United Kingdom Duration: 4 Sept 2018 → 6 Sept 2018 Conference number: 5 https://research.shu.ac.uk/design4health/conferences/design4health2018-sheffield |
Conference
| Conference | International Conference on Design4Health |
|---|---|
| Abbreviated title | Design4Health |
| Country/Territory | United Kingdom |
| City | Sheffield |
| Period | 04/09/2018 → 06/09/2018 |
| Internet address |
Keywords
- service design
- agile
- socio-technical design
- consultations
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