Service levels in make-to-order production: 3D printing applications

Carl Philip T. Hedenstierna; Stephen Disney; Jan Holmström

doi:10.1007/978-3-030-23323-5_5

Service levels in make-to-order production: 3D printing applications

Carl Philip T. Hedenstierna^*, Stephen Disney, Jan Holmström

^*Corresponding author for this work

Department of Industrial Engineering and Management

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Abstract

Consumer 3D printing services offering to print customer’s models on-demand must achieve high service with the available capacity. While the bulk of production tends to come from in-house capacity, overtime is also viable for managing demand peaks. This chapter shows how 3D printers can manage their order book releases to deliver on time, while keeping production costs low. Applying order book smoothing to a numerical case reveals a cost–service trade-off that is not convex, as typically seen in inventory models, but of sigmoid type. This results in two attractive configurations: atrocious service at a minimal cost, or near-perfect service at a higher cost.

Original language	English
Title of host publication	Managing 3D Printing
Subtitle of host publication	Operations Management for Additive Manufacturing
Editors	Daniel Eyers
Publisher	PALGRAVE MACMILLAN
Chapter	5
Number of pages	61
ISBN (Electronic)	978-3-030-23323-5
ISBN (Print)	978-3-030-23322-8
DOIs	https://doi.org/10.1007/978-3-030-23323-5_5
Publication status	Published - 2020
MoE publication type	A3 Part of a book or another research book

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