Service levels in make-to-order production: 3D printing applications

Carl Philip T. Hedenstierna*, Stephen Disney, Jan Holmström

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review


Consumer 3D printing services offering to print customer’s models on-demand must achieve high service with the available capacity. While the bulk of production tends to come from in-house capacity, overtime is also viable for managing demand peaks. This chapter shows how 3D printers can manage their order book releases to deliver on time, while keeping production costs low. Applying order book smoothing to a numerical case reveals a cost–service trade-off that is not convex, as typically seen in inventory models, but of sigmoid type. This results in two attractive configurations: atrocious service at a minimal cost, or near-perfect service at a higher cost.
Original languageEnglish
Title of host publicationManaging 3D Printing
Subtitle of host publicationOperations Management for Additive Manufacturing
EditorsDaniel Eyers
Number of pages61
ISBN (Electronic)978-3-030-23323-5
ISBN (Print)978-3-030-23322-8
Publication statusPublished - 2020
MoE publication typeA3 Part of a book or another research book

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