Service Innovation as an Experience: Differences between Employee and User Narratives

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

12 Citations (Scopus)

Original language	English
Title of host publication	User-Based Innovation in Services
Editors	Jon Sundbo, Marja Toivonen
Place of Publication	Cheltenham, UK
Publisher	Edward Elgar
Pages	281-302
ISBN (Electronic)	978-0857931962
ISBN (Print)	978-0857931955
Publication status	Published - 2012
MoE publication type	A3 Book section, Chapters in research books

Cite this

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title = "Service Innovation as an Experience: Differences between Employee and User Narratives",

author = "Anu Helkkula and Mari Holopainen",

year = "2012",

language = "English",

isbn = "978-0857931955",

pages = "281--302",

editor = "Jon Sundbo and Marja Toivonen",

booktitle = "User-Based Innovation in Services",

publisher = "Edward Elgar",

address = "United Kingdom",

}

TY - CHAP

T1 - Service Innovation as an Experience: Differences between Employee and User Narratives

AU - Helkkula, Anu

AU - Holopainen, Mari

PY - 2012

Y1 - 2012

UR - http://www.amazon.com/User-Based-Innovation-Services-Jon-Sundbo/dp/0857931954

M3 - Chapter

SN - 978-0857931955

SP - 281

EP - 302

BT - User-Based Innovation in Services

A2 - Sundbo, Jon

A2 - Toivonen, Marja

PB - Edward Elgar

CY - Cheltenham, UK

ER -