Service Innovation as an Experience: Differences between Employee and User Narratives

Anu Helkkula, Mari Holopainen

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

8 Citations (Scopus)
Original languageEnglish
Title of host publicationUser-Based Innovation in Services
EditorsJon Sundbo, Marja Toivonen
Place of PublicationCheltenham, UK
PublisherEdward Elgar
Pages281-302
ISBN (Electronic)978-0857931962
ISBN (Print)978-0857931955
Publication statusPublished - 2012
MoE publication typeA3 Part of a book or another research book

Cite this