Service-Driven Manufacturing: Provision, Evolution and Financial Impact of Services in Industrial Firms

Heiko Gebauer, Guang-Jie Ren, Aku Valtakoski, Javier Reynoso

Research output: Contribution to journalReview Articlepeer-review

122 Citations (Scopus)
Original languageEnglish
Pages (from-to)120-136
JournalJOURNAL OF SERVICE MANAGEMENT
Volume23
Issue number1
DOIs
Publication statusPublished - 2012
MoE publication typeA2 Review article in a scientific journal

Keywords

  • competitive advantage
  • financial impact
  • manufacturing industries
  • research work
  • service climate
  • service evolution
  • service strategies

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