Service design and activity theory for the meta-design of collaborative design processes

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Research units


This paper explores how the approach, logic and tools of Service Design could support the development of a digital platform that enable the collaborative design of open and collaborative design processes. By integrating Service Design, Activity Theory and Meta-Design, such platform could foster community building and management providing concepts and visualizations that help users in the conscious and reflexive design of the activities constituting their community-based collaborative design processes. How could Service Design enable the meta-design of collaborative design processes on digital platforms? This paper elaborates a proposal for integrating Service Design concepts and tools into a meta-design digital platform for the design and management of collaborative design processes, by providing 1) a reflection on the theoretical connections between Service Design, Activity Theory and Meta-Design, 2) a proposal of a meta-design platform that represents a proof of concept of such connections and 3) a proposal of evaluation strategies for validating such platform.


Original languageEnglish
Title of host publicationServDes.2018
Subtitle of host publicationService Design Proof of Concept Proceedings of the ServDes.20 18 Conference
EditorsAnna Meroni, Ana María Ospina Medina, Beatrice Villari
Publication statusPublished - 2018
MoE publication typeA4 Article in a conference publication
EventService Design and Service Innovation Conference: Service Design Proof of Concept - Politecnico di Milano, Milan, Italy
Duration: 18 Jun 201820 Jun 2018

Publication series

NameLinköping Electronic Conference Proceedings
ISSN (Print)1650-3686
ISSN (Electronic)1650-3740


ConferenceService Design and Service Innovation Conference
Abbreviated titleServDes
Internet address

    Research areas

  • activity theory, collaboration, meta-design, process, visualization

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