Remote Interviews and Visual Timelines with Patients: Lessons Learned

Paula Valkonen; Nina Karisalmi; Johanna Kaipio; Sari Kujala

doi:10.3233/SHTI210298

Remote Interviews and Visual Timelines with Patients: Lessons Learned

Paula Valkonen, Nina Karisalmi, Johanna Kaipio, Sari Kujala

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

5 Citations (Scopus)

97 Downloads (Pure)

Abstract

This article aims to support the design of remote user studies in the healthcare and well-being field. We introduce lessons learned from conducting remote interviews and using visual timelines as pretasks involving patients from two eHealth projects. Based on our experience, we conclude that remote interviews and visual timelines can provide rich data about user needs. However, careful planning is required. Building trust, rapport, confidentiality, and privacy requires extra effort from the researcher in studies involving sensitive topics. In this paper, we present a list of practical tips for planning qualitative health-related user studies.

Original language	English
Title of host publication	Public Health and Informatics
Publisher	IOS Press
Pages	845-849
Number of pages	5
ISBN (Print)	978-1-64368-184-9
DOIs	https://doi.org/10.3233/SHTI210298
Publication status	Published - 27 May 2021
MoE publication type	A3 Book section, Chapters in research books

Publication series

Name	Studies in Health Technology and Informatics
Publisher	IOS PRESS
Volume	281
ISSN (Print)	0926-9630
ISSN (Electronic)	1879-8365

Keywords

eHealth
patients
remote interviews
user needs
visual timeline

Access to Document

10.3233/SHTI210298

Remote Interviews and Visual Timelines.SHTI-281-SHTI210298Final published version, 144 KBLicence: CC BY-NC

Cite this

@inbook{9adde8d7230543dfae5762926ebc16c7,

title = "Remote Interviews and Visual Timelines with Patients: Lessons Learned",

abstract = "This article aims to support the design of remote user studies in the healthcare and well-being field. We introduce lessons learned from conducting remote interviews and using visual timelines as pretasks involving patients from two eHealth projects. Based on our experience, we conclude that remote interviews and visual timelines can provide rich data about user needs. However, careful planning is required. Building trust, rapport, confidentiality, and privacy requires extra effort from the researcher in studies involving sensitive topics. In this paper, we present a list of practical tips for planning qualitative health-related user studies.",

keywords = "eHealth, patients, remote interviews, user needs, visual timeline",

author = "Paula Valkonen and Nina Karisalmi and Johanna Kaipio and Sari Kujala",

year = "2021",

month = may,

day = "27",

doi = "10.3233/SHTI210298",

language = "English",

isbn = "978-1-64368-184-9",

series = "Studies in Health Technology and Informatics",

publisher = "IOS Press",

pages = "845--849",

booktitle = "Public Health and Informatics",

address = "Netherlands",

}

TY - CHAP

T1 - Remote Interviews and Visual Timelines with Patients

T2 - Lessons Learned

AU - Valkonen, Paula

AU - Karisalmi, Nina

AU - Kaipio, Johanna

AU - Kujala, Sari

PY - 2021/5/27

Y1 - 2021/5/27

N2 - This article aims to support the design of remote user studies in the healthcare and well-being field. We introduce lessons learned from conducting remote interviews and using visual timelines as pretasks involving patients from two eHealth projects. Based on our experience, we conclude that remote interviews and visual timelines can provide rich data about user needs. However, careful planning is required. Building trust, rapport, confidentiality, and privacy requires extra effort from the researcher in studies involving sensitive topics. In this paper, we present a list of practical tips for planning qualitative health-related user studies.

AB - This article aims to support the design of remote user studies in the healthcare and well-being field. We introduce lessons learned from conducting remote interviews and using visual timelines as pretasks involving patients from two eHealth projects. Based on our experience, we conclude that remote interviews and visual timelines can provide rich data about user needs. However, careful planning is required. Building trust, rapport, confidentiality, and privacy requires extra effort from the researcher in studies involving sensitive topics. In this paper, we present a list of practical tips for planning qualitative health-related user studies.

KW - eHealth

KW - patients

KW - remote interviews

KW - user needs

KW - visual timeline

UR - https://www.scopus.com/pages/publications/85107237995

U2 - 10.3233/SHTI210298

DO - 10.3233/SHTI210298

M3 - Chapter

C2 - 34042793

AN - SCOPUS:85107237995

SN - 978-1-64368-184-9

T3 - Studies in Health Technology and Informatics

SP - 845

EP - 849

BT - Public Health and Informatics

PB - IOS Press

ER -

Remote Interviews and Visual Timelines with Patients: Lessons Learned

Abstract

Publication series

Keywords

Access to Document

Other files and links

Fingerprint

-: Towards socially inclusive digital society: transforming service culture

Towards socially inclusive digital society: transforming service culture

Cite this

Remote Interviews and Visual Timelines with Patients: Lessons Learned

Abstract

Publication series

Keywords

Access to Document

Other files and links

Fingerprint

Projects

-: Towards socially inclusive digital society: transforming service culture

Towards socially inclusive digital society: transforming service culture

Cite this