Abstract
Design has become an increasingly important asset for cities, as a crucial practice and problem-solving tool from usability of services to strategy and branding. This has spurred the need to evaluate and measure the effectiveness of design-related activities conducted by the city. However, in this paper we argue that the complexity of the public sector means that design and its evaluation need to go beyond quantitative, check-list based measures and towards more value-based metrics. As design researchers and practitioners working in the public sector, we draw on our experiences and perspectives on different approaches to design and their limitations. We contest the idea of universal design while proposing equity and inclusiveness in design frameworks as crucial metrics for the public sector.
Original language | English |
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Number of pages | 3 |
Publication status | Published - 29 May 2023 |
MoE publication type | Not Eligible |
Event | International Conference on Communities and Technologies - Lahti, Finland Duration: 29 May 2023 → 2 Jun 2023 Conference number: 11 |
Conference
Conference | International Conference on Communities and Technologies |
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Abbreviated title | C and T |
Country/Territory | Finland |
City | Lahti |
Period | 29/05/2023 → 02/06/2023 |