Queuing Analytic Theory Using WITNESS Simulation in Hospital Pharmacy

Maryam Mohammadi, Mehdi Shamohammadi

Research output: Contribution to journalArticleScientificpeer-review


Managing healthcare systems plays an important role for healthcare providers in order to have high-quality service performance. Inpatient pharmacy delivery system is one of those that have a key role in the hospital service quality. Simulation is one of the best tools to analyze the hospital pharmacy operations, and help making good operational decisions. Similarly, this paper focuses on modelling and simulation of a pharmacy delivery system in a Malaysian hospital to determine the relationship between system components, reduce the delays and increase customers’ satisfaction. The findings of this study will help the hospital management to make intelligent scheduling in order to decrease the queue length in the hospital pharmacy, and dispense medications to the patients as rapidly as possible. The simulation system based on WITNESS is used for this study.
Original languageEnglish
Pages (from-to)20-27
Number of pages8
JournalInternational Journal of Engineering & Technology
Issue number6
Publication statusPublished - 2012
MoE publication typeA1 Journal article-refereed


  • hospital pharmacy
  • pharmacy delivery system
  • simulation


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