Managing healthcare systems plays an important role for healthcare providers in order to have high-quality service performance. Inpatient pharmacy delivery system is one of those that have a key role in the hospital service quality. Simulation is one of the best tools to analyze the hospital pharmacy operations, and help making good operational decisions. Similarly, this paper focuses on modelling and simulation of a pharmacy delivery system in a Malaysian hospital to determine the relationship between system components, reduce the delays and increase customers’ satisfaction. The findings of this study will help the hospital management to make intelligent scheduling in order to decrease the queue length in the hospital pharmacy, and dispense medications to the patients as rapidly as possible. The simulation system based on WITNESS is used for this study.
|Number of pages||8|
|Journal||International Journal of Engineering & Technology|
|Publication status||Published - 2012|
|MoE publication type||A1 Journal article-refereed|
- hospital pharmacy
- pharmacy delivery system