Quality improvement as a way to manage the economic crisis

S. Känsälä

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publicationThe Integration of European Technological Libraries, Tallinn, Estonia, September 6-7, 1994
    EditorsK. Kikas, M. Teetlaus, M. Leesment
    Place of PublicationTallinn
    PublisherTallinn Technical University Library
    Pages52-56
    Publication statusPublished - 1995
    MoE publication typeA4 Article in a conference publication

    Keywords

    • libraries
    • quality system
    • service quality

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