Productivity and service organizations

Saara Brax

Productivity and service organizations

Saara Brax

Department of Industrial Engineering and Management

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Original language	English
Title of host publication	The 10th International Research Symposium on Service Excellence in Management, Orlando, FL, University of Central Florida, 14-17 June 2007
Editors	R.C. Ford, D.R. Dickson, B. Edvardsson, S.W. Brown, R. Johnston
Pages	41-50
Publication status	Published - 2007
MoE publication type	A4 Conference publication

Cite this

@inproceedings{72952831752f40ba9af8b8b3dde52461,

title = "Productivity and service organizations",

author = "Saara Brax",

year = "2007",

language = "English",

pages = "41--50",

editor = "R.C. Ford and D.R. Dickson and B. Edvardsson and S.W. Brown and R. Johnston",

booktitle = "The 10th International Research Symposium on Service Excellence in Management, Orlando, FL, University of Central Florida, 14-17 June 2007",

}

Productivity and service organizations. / Brax, Saara.
The 10th International Research Symposium on Service Excellence in Management, Orlando, FL, University of Central Florida, 14-17 June 2007. ed. / R.C. Ford; D.R. Dickson; B. Edvardsson; S.W. Brown; R. Johnston. 2007. p. 41-50.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - Productivity and service organizations

AU - Brax, Saara

PY - 2007

Y1 - 2007

M3 - Conference article in proceedings

SP - 41

EP - 50

BT - The 10th International Research Symposium on Service Excellence in Management, Orlando, FL, University of Central Florida, 14-17 June 2007

A2 - Ford, R.C.

A2 - Dickson, D.R.

A2 - Edvardsson, B.

A2 - Brown, S.W.

A2 - Johnston, R.

ER -