Product vs. service-oriented Offerings A Framework for Empirical Analysis

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publication8th International Research Seminar in Service Management, La Londe, France, June 8-11, 2004
Pages645-663
Publication statusPublished - 2004
MoE publication typeA4 Article in a conference publication

Cite this

Penttinen, E., & Rajala, R. (2004). Product vs. service-oriented Offerings A Framework for Empirical Analysis. In 8th International Research Seminar in Service Management, La Londe, France, June 8-11, 2004 (pp. 645-663)