Physicians' Experiences on EHR Usability: A Time Series from 2010, 2014 and 2017

Johanna Kaipio, Hannele Hyppönen, Tinja Lääveri

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

9 Citations (Scopus)
169 Downloads (Pure)


The interest towards monitoring and guiding the development of healthcare information systems on a national level is increasing. In this paper, we report results from the three cross-sectional surveys on physicians' experiences on usability of their electronic health record (EHR) systems in Finland. The research question was: How have physicians' experiences on usability of their EHR systems evolved between 2010 and 2017? The data consists of responses to six usability statements from Finnish physicians working in public healthcare centres and hospitals. Among physicians working in healthcare centres, results between 2010 and 2017 show change for the worse. Among their colleagues in hospitals, results indicate slight improvement only in the domain of ease of use of the systems. In general, contrary to general expectations, the results do not show improvements between the years 2010, 2014 and 2017. In the future, we will continue the monitoring work in Finland on a national level from the viewpoint of physicians and other professional groups.

Original languageEnglish
Title of host publicationImproving Usability, Safety and Patient Outcomes with Health Information Technology
PublisherIOS Press
Number of pages6
ISBN (Electronic)978-1-61499-951-5
ISBN (Print)978-1-61499-950-8
Publication statusPublished - 1 Jan 2019
MoE publication typeA3 Book section, Chapters in research books

Publication series

NameStudies in Health Technology and Informatics
PublisherIOP Press
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


  • electronic health record
  • physician
  • satisfaction
  • survey
  • usability


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