Perspectives of mass customisation and modularisation in health service delivery : A scoping review

Katariina Silander*, Anna Särkilahti, Paulus Torkki, Antti Peltokorpi, Maija Tarkkanen, Minna Kaila

*Corresponding author for this work

Research output: Contribution to journalReview Articlepeer-review


Mass customisation and modularisation are considered means to enhance patient-centredness and control increasing healthcare expenditures. The purpose of this study is to identify existing knowledge regarding the application of mass customisation and modularisation in healthcare delivery while focusing specifically on outcomes. A scoping review was conducted with various combinations of search terms using Scopus. Nearly 2,000 studies were identified of which 18 met inclusion criteria. Patient experience, customisation, and the economic impact on service delivery were analysed. Mass customisation and modularisation may be applicable in healthcare. The model may increase patient satisfaction. However, more knowledge of the outcomes of mass customisation is needed. As the number of studies in this area is limited, more empirical mixed methods research on the implementation and outcomes of mass customisation is needed to understand the expected benefits and to determine the possible effects on patient satisfaction and financial implications.

Original languageEnglish
Pages (from-to)255-277
Number of pages23
JournalInternational Journal of Healthcare Technology and Management
Issue number4
Publication statusPublished - 1 Jan 2019
MoE publication typeA2 Review article in a scientific journal


  • Customisation
  • Health services
  • Healthcare
  • Mass customisation
  • Modularisation
  • Personalisation
  • Scoping review
  • Services

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