Abstract
Governments around the world are increasingly formalising design as an innovative approach to renew public services. In this development, the capabilities of external service design consultancies often play an important part, which calls for new insights into how public organisations procure the expertise of consultancies and what contributions designers can make to public-sector organisations. In unravelling such insights, we review preliminary data from an ongoing case study of service design procurement practices in Finland. Our initial findings suggest that the types of work service design consultancies carry out for public-sector clients are dictated in part by the requirements set in different procurement practices. Through reviewing real-life cases against the backdrop of extant literature in design, we discern three emergent challenges in existing procurement practices and present opportunities for future research. The implications are relevant for practitioners in design consultancies and public organisations alike in identifying new practices for service design.
Original language | English |
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Title of host publication | Proceedings of DRS 2018 |
Subtitle of host publication | Catalyst |
Editors | Cristiano Storni, Keelin Leahy, Muireann McMahon, Peter Lloyd, Erik Bohemia |
Place of Publication | London |
Publisher | Design Research Society |
Pages | 3078-3089 |
Number of pages | 12 |
Volume | 7 |
ISBN (Electronic) | 978-1-912294-22-0 |
Publication status | Published - 2018 |
MoE publication type | A4 Conference publication |
Event | Design Research Society International Conference - University of Limerick (UL) and Limerick School of Art and Design (LSAD) , Limerick, Ireland Duration: 25 Jun 2018 → 28 Jun 2018 http://www.drs2018limerick.org/ |
Publication series
Name | DRS International Conference Series |
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ISSN (Electronic) | 2398-3132 |
Conference
Conference | Design Research Society International Conference |
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Abbreviated title | DRS |
Country/Territory | Ireland |
City | Limerick |
Period | 25/06/2018 → 28/06/2018 |
Internet address |
Keywords
- briefing
- design procurement
- public sector
- service design