Perspective: the gist of public tender for service design

Seungho Park-Lee, Oscar Person

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Governments around the world are increasingly formalising design as an innovative approach to renew public services. In this development, the capabilities of external service design consultancies often play an important part, which calls for new insights into how public organisations procure the expertise of consultancies and what contributions designers can make to public-sector organisations. In unravelling such insights, we review preliminary data from an ongoing case study of service design procurement practices in Finland. Our initial findings suggest that the types of work service design consultancies carry out for public-sector clients are dictated in part by the requirements set in different procurement practices. Through reviewing real-life cases against the backdrop of extant literature in design, we discern three emergent challenges in existing procurement practices and present opportunities for future research. The implications are relevant for practitioners in design consultancies and public organisations alike in identifying new practices for service design.
Original languageEnglish
Title of host publicationProceedings of DRS 2018
Subtitle of host publicationCatalyst
EditorsCristiano Storni, Keelin Leahy, Muireann McMahon, Peter Lloyd, Erik Bohemia
Place of PublicationLondon
PublisherDesign Research Society
Number of pages12
ISBN (Electronic)978-1-912294-22-0
Publication statusPublished - 2018
MoE publication typeA4 Conference publication
EventDesign Research Society International Conference - University of Limerick (UL) and Limerick School of Art and Design (LSAD) , Limerick, Ireland
Duration: 25 Jun 201828 Jun 2018

Publication series

NameDRS International Conference Series
ISSN (Electronic)2398-3132


ConferenceDesign Research Society International Conference
Abbreviated titleDRS
Internet address


  • briefing
  • design procurement
  • public sector
  • service design


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