Patient Engagement Implications to Service Engineering

Iiris Riippa, Karita Reijonsaari

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Original languageEnglish
Title of host publicationAdvances in the Human Side of Service Engineering, San Francisco, July 21-25 2012
EditorsLouis E. Freund
ISBN (Electronic)978-1-4398-7027-3
Publication statusPublished - 2012
MoE publication typeB3 Non-refereed article in conference proceedings


  • customer engagement
  • patient activation
  • patient engagement,
  • patient-centered care

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