@techreport{1b0ba024df4e4c61aa4e562e85fe97d8,
title = "P{\"a}{\"a}kaupunkiseudun joukkoliikenteen BEST-tutkimuksen arviointi",
keywords = "customer satisfaction, public transport, BEST-survey, customer satisfaction, public transport, BEST-survey, customer satisfaction, public transport, BEST-survey",
author = "Jari Kurri",
year = "2009",
language = "English",
isbn = "978-952-5640-21-2",
series = "HKL:n julkaisusarja B",
publisher = "Helsingin kaupunki, HKL-liikelaitos",
number = "5/2009",
pages = "26",
type = "WorkingPaper",
institution = "Helsingin kaupunki, HKL-liikelaitos",
}