Abstract
Nokia Software is spearheading the development of artificial intelligence solutions in the field of telecommunications. The company aims to seize the opportunities of 5G networks with its Telco AI: a powerful artificial intelligence tool for telecom operators that allows a simultaneous optimization of network services and the business behind it. As Nokia Software’s Mikko Laine is presenting the solution to a potential client, the latter one brings up potentially significant concerns with Telco AI that Laine has not fully thought through: how to execute an organizational transformation to fully exploit Telco AI’s capabilities, and how to prevent skill deterioration and losing control over the process to the intelligent automation.
| Original language | English |
|---|---|
| Pages (from-to) | 101-109 |
| Number of pages | 9 |
| Journal | Journal of Information Technology Teaching Cases |
| Volume | 11 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - 2021 |
| MoE publication type | A1 Journal article-refereed |
Keywords
- Artificial intelligence
- augmentation
- automation
- knowledge work
- organizational change
- teaching case
- telecommunications