Organizational transformation with intelligent automation: Case Nokia Software

Tapani Rinta-Kahila*, Esko Penttinen, Kalle Lyytinen

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

5 Citations (Scopus)


Nokia Software is spearheading the development of artificial intelligence solutions in the field of telecommunications. The company aims to seize the opportunities of 5G networks with its Telco AI: a powerful artificial intelligence tool for telecom operators that allows a simultaneous optimization of network services and the business behind it. As Nokia Software’s Mikko Laine is presenting the solution to a potential client, the latter one brings up potentially significant concerns with Telco AI that Laine has not fully thought through: how to execute an organizational transformation to fully exploit Telco AI’s capabilities, and how to prevent skill deterioration and losing control over the process to the intelligent automation.

Original languageEnglish
Pages (from-to)101-109
Number of pages9
JournalJournal of Information Technology Teaching Cases
Issue number2
Publication statusPublished - 2021
MoE publication typeA1 Journal article-refereed


  • Artificial intelligence
  • augmentation
  • automation
  • knowledge work
  • organizational change
  • teaching case
  • telecommunications


Dive into the research topics of 'Organizational transformation with intelligent automation: Case Nokia Software'. Together they form a unique fingerprint.

Cite this