Oral Complaints in Service Encounters

    Research output: Chapter in Book/Report/Conference proceedingChapterScientific

    Original languageEnglish
    Title of host publicationNew Orientations and Developments. Business Communication Research and Teaching Working Papers. HSEBA Working papers, W-269
    Place of PublicationHelsinki
    PublisherHelsingin kauppakorkeakoulu
    Pages52-68
    ISBN (Print)951-791-496
    Publication statusPublished - 2000
    MoE publication typeB2 Part of a book or another research book

    Publication series

    Name
    PublisherHelsingin kauppakorkeakoulu
    ISSN (Print)1235-5674

    Cite this

    Kniivilä, S. (2000). Oral Complaints in Service Encounters. In New Orientations and Developments. Business Communication Research and Teaching Working Papers. HSEBA Working papers, W-269 (pp. 52-68). Helsingin kauppakorkeakoulu.