Opportunities and challenges of workplace concept creation in Finnish government agencies

Heidi Rasila*, Tuuli Jylhä, Anne Sundqvist

*Corresponding author for this work

    Research output: Contribution to journalArticleScientificpeer-review

    Abstract

    Purpose – The aim of this paper is to study the opportunities and challenges of the government workplace concepting process. Several Finnish government administrations have created nationwide workplace concepts for their network of agencies. These concepts give guidelines for designing workplaces for modern knowledge workers as well as service channels for the customers.

    Design/methodology/approach – This paper discusses five Finnish government workplace concepts that include guidelines and recommendations for workplace design. The five workplace concept manuals were studied using content analysis. Additionally, seven interviews were conducted with participants involved in the concepting process.

    Findings – The opportunities and challenges of the governmental workplace concepting process were studied using a six-step process framework. Each step has its own unique opportunities and challenges, which affect the outcome and the progress in implementing the concepts. Studying the opportunities and challenges helps to improve the concepting process and thus improve the potential for effectively implementing the concepts.

    Practical implications – Creating office concepts in the public sector is at an immature phase both in Finland and in other countries. This paper helps take steps towards creating public offices that are cost efficient and at the same time support modern work activities. This allows governmental actors to rationalise and make the best possible use of their extensive stock of real estate.

    Originality/value – Public offices have been little studied and office work in this context is also a less studied topic. The findings of this paper offer a novel way to look at government office concepts.

    Original languageEnglish
    Pages (from-to)266-274
    Number of pages9
    JournalJournal of Corporate Real Estate
    Volume16
    Issue number4
    DOIs
    Publication statusPublished - 4 Nov 2014
    MoE publication typeA1 Journal article-refereed

    Keywords

    • Finland
    • Governmental premises
    • New ways of working
    • Office concept
    • Public premises
    • Workplace concept

    Fingerprint Dive into the research topics of 'Opportunities and challenges of workplace concept creation in Finnish government agencies'. Together they form a unique fingerprint.

    Cite this