@inproceedings{8ceef0d1c5a04daeb9d61dd1df1140fb,
title = "Online review site data in service innovation",
keywords = "Service Innovation, Innovation Management, Customer Understanding, Electronic word-of-mouth, Service Innovation, Innovation Management, Customer Understanding, Electronic word-of-mouth, Service Innovation, Innovation Management, Customer Understanding, Electronic word-of-mouth",
author = "Tuomo Eloranta",
year = "2015",
language = "English",
pages = "13",
editor = "{Jon Sundbo}, {Lars Fuglsang}",
booktitle = "The 25th annual RESER (Research in Services) Conference; Copenhagen, Denmark; 10-12.10.2015",
}