On Visual granularity: Collocated sales meeting interactions in the machine industry

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Standard

On Visual granularity: Collocated sales meeting interactions in the machine industry. / Illi, Mikko; Karyda, Maria; Lucero, Andrés.

CHI 2018: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. Vol. 2018-April 2018.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Illi, M, Karyda, M & Lucero, A 2018, On Visual granularity: Collocated sales meeting interactions in the machine industry. in CHI 2018: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. vol. 2018-April, ACM SIGCHI Annual Conference on Human Factors in Computing Systems, Montreal, Canada, 21/04/2018. https://doi.org/10.1145/3173574.3173721

APA

Illi, M., Karyda, M., & Lucero, A. (2018). On Visual granularity: Collocated sales meeting interactions in the machine industry. In CHI 2018: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (Vol. 2018-April) https://doi.org/10.1145/3173574.3173721

Vancouver

Illi M, Karyda M, Lucero A. On Visual granularity: Collocated sales meeting interactions in the machine industry. In CHI 2018: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. Vol. 2018-April. 2018 https://doi.org/10.1145/3173574.3173721

Author

Illi, Mikko ; Karyda, Maria ; Lucero, Andrés. / On Visual granularity: Collocated sales meeting interactions in the machine industry. CHI 2018: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. Vol. 2018-April 2018.

Bibtex - Download

@inproceedings{f9a2a20d713748c2ab253c736ded7127,
title = "On Visual granularity: Collocated sales meeting interactions in the machine industry",
abstract = "Visual representations are being used in typical sales meetings of the machine industry to exchange information and support social interactions. In these meetings, sales representatives design for granularity by taking into account verbal and visual details of communication. Our article builds on increasingly occurring collocated interactions in sales meetings investigating the social relevance of mobile devices in face-to-face settings. The article aims to understand the supporting and disturbing role of visual granularity in sales meetings and develops design implications for interaction designers. We conducted an ethnographic study of sales meetings in material handling and paper machine industries, including Conversation Analysis (CA) of video recordings, and involving groups of professional analysts that are seldom used in HCI. Our findings draw evidence from sales meetings and design processes on successful and unsuccessful use of granularity in visual representations. Finally, we propose seven design guidelines for visual granularity striving to understand buyers' perceptions and visual qualities.",
keywords = "Collocated interaction, Conversation Analysis, Ethnomethodology, Granularity, Visual representations",
author = "Mikko Illi and Maria Karyda and Andr{\'e}s Lucero",
year = "2018",
month = "4",
day = "20",
doi = "10.1145/3173574.3173721",
language = "English",
volume = "2018-April",
booktitle = "CHI 2018: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems",

}

RIS - Download

TY - GEN

T1 - On Visual granularity: Collocated sales meeting interactions in the machine industry

AU - Illi, Mikko

AU - Karyda, Maria

AU - Lucero, Andrés

PY - 2018/4/20

Y1 - 2018/4/20

N2 - Visual representations are being used in typical sales meetings of the machine industry to exchange information and support social interactions. In these meetings, sales representatives design for granularity by taking into account verbal and visual details of communication. Our article builds on increasingly occurring collocated interactions in sales meetings investigating the social relevance of mobile devices in face-to-face settings. The article aims to understand the supporting and disturbing role of visual granularity in sales meetings and develops design implications for interaction designers. We conducted an ethnographic study of sales meetings in material handling and paper machine industries, including Conversation Analysis (CA) of video recordings, and involving groups of professional analysts that are seldom used in HCI. Our findings draw evidence from sales meetings and design processes on successful and unsuccessful use of granularity in visual representations. Finally, we propose seven design guidelines for visual granularity striving to understand buyers' perceptions and visual qualities.

AB - Visual representations are being used in typical sales meetings of the machine industry to exchange information and support social interactions. In these meetings, sales representatives design for granularity by taking into account verbal and visual details of communication. Our article builds on increasingly occurring collocated interactions in sales meetings investigating the social relevance of mobile devices in face-to-face settings. The article aims to understand the supporting and disturbing role of visual granularity in sales meetings and develops design implications for interaction designers. We conducted an ethnographic study of sales meetings in material handling and paper machine industries, including Conversation Analysis (CA) of video recordings, and involving groups of professional analysts that are seldom used in HCI. Our findings draw evidence from sales meetings and design processes on successful and unsuccessful use of granularity in visual representations. Finally, we propose seven design guidelines for visual granularity striving to understand buyers' perceptions and visual qualities.

KW - Collocated interaction

KW - Conversation Analysis

KW - Ethnomethodology

KW - Granularity

KW - Visual representations

UR - http://www.scopus.com/inward/record.url?scp=85046937617&partnerID=8YFLogxK

U2 - 10.1145/3173574.3173721

DO - 10.1145/3173574.3173721

M3 - Conference contribution

VL - 2018-April

BT - CHI 2018: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

ER -

ID: 27962594