Older Adults' Emotional User Experiences with Digital Health Services

Paula Valkonen*, Sari Kujala

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Older adults are at risk of being excluded from digital society. They do not always find digital health services appealing, or they may have challenges with them. We investigated older adults´ emotional user experiences with digital health services and aimed to give designers tools to make digital health services more appealing for older adults. We interviewed 16 older adults about their experiences with digital health services. The use of digital health services brought joy and increased self-confidence. On the other hand, older adults had many negative emotional user experiences, including fear of pressing buttons and embarrassment of incompetence. In the future, designers should actively look for solutions that alleviate older adults´ fears and further encourage them to use digital health services. To enable that, proposals are made for designing digital health services.

Original languageEnglish
Title of host publicationDigital Health and Wireless Solutions - 1st Nordic Conference, NCDHWS 2024, Proceedings
EditorsMariella Särestöniemi, Pantea Keikhosrokiani, Daljeet Singh, Erkki Harjula, Aleksei Tiulpin, Miia Jansson, Minna Isomursu, Simo Saarakkala, Jarmo Reponen, Mark van Gils
Place of PublicationCham
Number of pages16
ISBN (Electronic)978-3-031-59080-1
ISBN (Print)978-3-031-59079-5
Publication statusPublished - 2024
MoE publication typeA4 Conference publication
EventNordic Conference on Digital Health and Wireless Solutions - Oulu, Finland
Duration: 7 May 20248 May 2024
Conference number: 1

Publication series

NameCommunications in Computer and Information Science
Volume2083 CCIS
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


ConferenceNordic Conference on Digital Health and Wireless Solutions
Abbreviated titleNCDHWS


  • Emotional User Experiences
  • Older Adults
  • Positive Computing
  • Positive Design


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