No Gain without Pain: Feelings and Emotional Practices in an Information System Project

Riitta Hekkala, Liisa von Hellens, MIchael Newman

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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Abstract

This paper discusses an interpretive case study on feelings and emotions in an information systems (IS) project focusing on the subsequent emotional practices adopted by the IS project members. We analyzed the data from interviews with fourteen IS project members. The analysis revealed the connection between specific feelings (dissatisfaction, fear, irritation, blame, frustration, feeling of failure) and specific emotional practices in an IS project (using power, criticizing, airing the frustration, seeking support, adjusting situation/ adapting to unwanted situation, using black humor or sarcasm, gossiping, practicing avoidance or withdrawal). We discovered that vastly different emotional practices
can relate to the same basic feeling experienced by IS project members, illuminating the humble origins of the destructive emotional practice that affects
negatively the outcome of an IS project. Our study extends the current understanding of the role of feelings, and how feelings relate to emotional
practices in an IS project.
Original languageEnglish
Title of host publicationNo Gain without Pain: Feelings and Emotional Practices in an Information System Project
PublisherIEEE
Pages5133-5142
ISBN (Print)9780998133102
DOIs
Publication statusPublished - 2017
MoE publication typeA4 Article in a conference publication
EventAnnual Hawaii International Conference on System Sciences - Waikoloa Village, United States
Duration: 4 Jan 20177 Jan 2017
Conference number: 50
http://hicss.hawaii.edu/

Conference

ConferenceAnnual Hawaii International Conference on System Sciences
Abbreviated titleHICSS
CountryUnited States
CityWaikoloa Village
Period04/01/201707/01/2017
Internet address

Keywords

  • emotions
  • feelings
  • qualitative case study

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