Abstract
This paper discusses an interpretive case study on feelings and emotions in an information systems (IS) project focusing on the subsequent emotional practices adopted by the IS project members. We analyzed the data from interviews with fourteen IS project members. The analysis revealed the connection between specific feelings (dissatisfaction, fear, irritation, blame, frustration, feeling of failure) and specific emotional practices in an IS project (using power, criticizing, airing the frustration, seeking support, adjusting situation/ adapting to unwanted situation, using black humor or sarcasm, gossiping, practicing avoidance or withdrawal). We discovered that vastly different emotional practices
can relate to the same basic feeling experienced by IS project members, illuminating the humble origins of the destructive emotional practice that affects
negatively the outcome of an IS project. Our study extends the current understanding of the role of feelings, and how feelings relate to emotional
practices in an IS project.
can relate to the same basic feeling experienced by IS project members, illuminating the humble origins of the destructive emotional practice that affects
negatively the outcome of an IS project. Our study extends the current understanding of the role of feelings, and how feelings relate to emotional
practices in an IS project.
Original language | English |
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Title of host publication | Proceedings of the 50th Annual Hawaii International Conference on System Sciences |
Publisher | IEEE |
Pages | 5133-5142 |
ISBN (Print) | 9780998133102 |
DOIs | |
Publication status | Published - 2017 |
MoE publication type | A4 Article in a conference publication |
Event | Annual Hawaii International Conference on System Sciences - Waikoloa Village, United States Duration: 4 Jan 2017 → 7 Jan 2017 Conference number: 50 http://hicss.hawaii.edu/ |
Conference
Conference | Annual Hawaii International Conference on System Sciences |
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Abbreviated title | HICSS |
Country/Territory | United States |
City | Waikoloa Village |
Period | 04/01/2017 → 07/01/2017 |
Internet address |
Keywords
- emotions
- feelings
- qualitative case study