No Gain without Pain: Feelings and Emotional Practices in an Information System Project

Riitta Hekkala; Liisa von Hellens; MIchael Newman

doi:10.24251/HICSS.2017.623

No Gain without Pain: Feelings and Emotional Practices in an Information System Project

Riitta Hekkala, Liisa von Hellens, MIchael Newman

Department of Information and Service Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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Abstract

This paper discusses an interpretive case study on feelings and emotions in an information systems (IS) project focusing on the subsequent emotional practices adopted by the IS project members. We analyzed the data from interviews with fourteen IS project members. The analysis revealed the connection between specific feelings (dissatisfaction, fear, irritation, blame, frustration, feeling of failure) and specific emotional practices in an IS project (using power, criticizing, airing the frustration, seeking support, adjusting situation/ adapting to unwanted situation, using black humor or sarcasm, gossiping, practicing avoidance or withdrawal). We discovered that vastly different emotional practices
can relate to the same basic feeling experienced by IS project members, illuminating the humble origins of the destructive emotional practice that affects
negatively the outcome of an IS project. Our study extends the current understanding of the role of feelings, and how feelings relate to emotional
practices in an IS project.

Original language	English
Title of host publication	Proceedings of the 50th Annual Hawaii International Conference on System Sciences
Publisher	IEEE
Pages	5133-5142
ISBN (Print)	9780998133102
DOIs	https://doi.org/10.24251/HICSS.2017.623
Publication status	Published - 2017
MoE publication type	A4 Article in a conference publication
Event	Annual Hawaii International Conference on System Sciences - Waikoloa Village, United States Duration: 4 Jan 2017 → 7 Jan 2017 Conference number: 50 http://hicss.hawaii.edu/

Conference

Conference	Annual Hawaii International Conference on System Sciences
Abbreviated title	HICSS
Country/Territory	United States
City	Waikoloa Village
Period	04/01/2017 → 07/01/2017
Internet address	http://hicss.hawaii.edu/

Keywords

emotions
feelings
qualitative case study

Access to Document

10.24251/HICSS.2017.623

No Gain without Pain_ Feelings an Emotional Practices in an InforFinal published version, 1 MBLicence: CC BY-NC-ND

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title = "No Gain without Pain: Feelings and Emotional Practices in an Information System Project",

abstract = "This paper discusses an interpretive case study on feelings and emotions in an information systems (IS) project focusing on the subsequent emotional practices adopted by the IS project members. We analyzed the data from interviews with fourteen IS project members. The analysis revealed the connection between specific feelings (dissatisfaction, fear, irritation, blame, frustration, feeling of failure) and specific emotional practices in an IS project (using power, criticizing, airing the frustration, seeking support, adjusting situation/ adapting to unwanted situation, using black humor or sarcasm, gossiping, practicing avoidance or withdrawal). We discovered that vastly different emotional practicescan relate to the same basic feeling experienced by IS project members, illuminating the humble origins of the destructive emotional practice that affectsnegatively the outcome of an IS project. Our study extends the current understanding of the role of feelings, and how feelings relate to emotionalpractices in an IS project.",

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Hekkala, R, von Hellens, L & Newman, MI 2017, No Gain without Pain: Feelings and Emotional Practices in an Information System Project. in Proceedings of the 50th Annual Hawaii International Conference on System Sciences. IEEE, pp. 5133-5142, Annual Hawaii International Conference on System Sciences, Waikoloa Village, Hawaii, United States, 04/01/2017. https://doi.org/10.24251/HICSS.2017.623

No Gain without Pain: Feelings and Emotional Practices in an Information System Project. / Hekkala, Riitta; von Hellens, Liisa; Newman, MIchael.

Proceedings of the 50th Annual Hawaii International Conference on System Sciences. IEEE, 2017. p. 5133-5142.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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No Gain without Pain: Feelings and Emotional Practices in an Information System Project

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Keywords

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