Networks of pain in ERP development

Aki Alanne, Tommi Kähkönen, Erkka Niemi

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

3 Citations (Scopus)


Enterprise resource planning (ERP) systems have been providing business benefits through integrated business functions for two decades, but system implementation is still painful for organizations. Even though ERP projects are collaborative efforts conducted by many separate organizations, academic research has not fully investigated ERPs from this perspective. In order to find out the challenges of ERP development networks (EDN), a multiple case study was carried out. We identified three main categories of pain: evolving network, inter-organizational issues, and conflicting objectives. The dynamic nature of the EDN causes challenges when new organizations and individuals enter and leave the project. Relationships between organizations form the base for collaboration, yet conflicting objectives may hinder the development. The main implication of this study is that the network should be managed as a whole in order to avoid the identified pitfalls. Still more research is needed to understand how the EDN efficiently interacts to solve different problems in ERP development.

Original languageEnglish
Title of host publicationICEIS 2014 - Proceedings of the 16th International Conference on Enterprise Information Systems
Number of pages10
ISBN (Print)9789897580284
Publication statusPublished - 2014
MoE publication typeA4 Article in a conference publication
EventInternational Conference on Enterprise Information Systems - Lisbon, Portugal
Duration: 27 Apr 201430 Apr 2014
Conference number: 16


ConferenceInternational Conference on Enterprise Information Systems
Abbreviated titleICEIS


  • Challenges
  • Development
  • ERP
  • Interpretive Qualitative Case Study
  • Network
  • Stakeholders


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