Navigating in the World of Services Visualizing a System of Systems

Johanna Nieminen, Tuuli Mattelmäki

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


ABSTRACT Service design is a growing practice. Designers need new tools and frameworks for making sense of the intangible and tangible qualities of services. Customer journeys and service blueprints a
Original languageEnglish
Title of host publicationProceedings of Nordes 2011, the 4th Nordic Design Research Conference
EditorsI Koskinen, T. Härkäsalmi, R. Mazé, B. Matthews, J-J. Lee
Publication statusPublished - 2011
MoE publication typeA4 Article in a conference publication


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