Navigating in the World of Services Visualizing a System of Systems

Johanna Nieminen; Tuuli Mattelmäki

Navigating in the World of Services Visualizing a System of Systems

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Abstract

ABSTRACT Service design is a growing practice. Designers need new tools and frameworks for making sense of the intangible and tangible qualities of services. Customer journeys and service blueprints a

Original language	English
Title of host publication	Proceedings of Nordes 2011, the 4th Nordic Design Research Conference
Editors	I Koskinen, T. Härkäsalmi, R. Mazé, B. Matthews, J-J. Lee
Pages	263-268
Publication status	Published - 2011
MoE publication type	A4 Article in a conference publication

Cite this

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title = "Navigating in the World of Services Visualizing a System of Systems",

abstract = "ABSTRACT Service design is a growing practice. Designers need new tools and frameworks for making sense of the intangible and tangible qualities of services. Customer journeys and service blueprints a",

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year = "2011",

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Navigating in the World of Services Visualizing a System of Systems. / Nieminen, Johanna; Mattelmäki, Tuuli.

Proceedings of Nordes 2011, the 4th Nordic Design Research Conference. ed. / I Koskinen; T. Härkäsalmi; R. Mazé; B. Matthews; J-J. Lee. 2011. p. 263-268.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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AU - Mattelmäki, Tuuli

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N2 - ABSTRACT Service design is a growing practice. Designers need new tools and frameworks for making sense of the intangible and tangible qualities of services. Customer journeys and service blueprints a

AB - ABSTRACT Service design is a growing practice. Designers need new tools and frameworks for making sense of the intangible and tangible qualities of services. Customer journeys and service blueprints a

UR - http://ocs.sfu.ca/nordes/index.php/nordes/2011/paper/view/397

M3 - Conference contribution

SP - 263

EP - 268

BT - Proceedings of Nordes 2011, the 4th Nordic Design Research Conference

A2 - Koskinen, I

A2 - Härkäsalmi, T.

A2 - Mazé, R.

A2 - Matthews, B.

A2 - Lee, J-J.

ER -

Navigating in the World of Services Visualizing a System of Systems

Abstract

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