@inproceedings{58c202ae1b634b57805781e8174ac5c9,
title = "Multi-firm feedback as a benchmarking tool: the case of Finland",
keywords = "client satisfaction, feedback, performance improvement, performance measurement, project participants satisfaction, client satisfaction, feedback, performance improvement, performance measurement, project participants satisfaction, client satisfaction, feedback, performance improvement, performance measurement, project participants satisfaction",
author = "Sami K{\"a}rn{\"a} and Liisa Lehtiranta and Tuula R{\aa}man",
year = "2012",
language = "English",
isbn = "978-1-84219-840-7",
pages = "1--1",
booktitle = "2012 RICS COBRA, Las Vegas, USA, September 11-13, 2012",
publisher = "Arizona State University",
address = "United States",
}