Multi-firm feedback as a benchmarking tool: the case of Finland

Sami Kärnä, Liisa Lehtiranta, Tuula Råman

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publication2012 RICS COBRA, Las Vegas, USA, September 11-13, 2012
    Place of PublicationLas Vegas, USA
    PublisherArizona State University
    ISBN (Print)978-1-84219-840-7
    Publication statusPublished - 2012
    MoE publication typeA4 Article in a conference publication


    • client satisfaction
    • feedback
    • performance improvement
    • performance measurement
    • project participants’ satisfaction

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