MOOD: Recognizing emotions from live audio

Minna Walhroos, Sandra Prestel, Simon Kunz, Merja Bauters, Eva Durall, Jana Pejoska-Laajola

Research output: Other contributionScientific

Abstract

a software tool, to assist an employee in sales or customer support. The prototype
taps in on customer's live audio, and relays recognized emotions to the employee,
additionally giving recommendations for appropriate reactions.
Original languageEnglish
TypeSoftware prototype
Publication statusPublished - 2018
MoE publication typeNot Eligible

Keywords

  • Emotions
  • Voice analysis

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