Abstract
a software tool, to assist an employee in sales or customer support. The prototype
taps in on customer's live audio, and relays recognized emotions to the employee,
additionally giving recommendations for appropriate reactions.
taps in on customer's live audio, and relays recognized emotions to the employee,
additionally giving recommendations for appropriate reactions.
Original language | English |
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Type | Software prototype |
Publication status | Published - 2018 |
MoE publication type | Not Eligible |
Keywords
- Emotions
- Voice analysis