Modelling structure of customer satisfaction with construction.

Sami Kärnä, Juha-Matti Junnonen, Veli-Matti Sorvala

    Research output: Contribution to journalArticleScientificpeer-review

    Original languageEnglish
    Pages (from-to)111-127
    JournalJournal of Facilities Management
    Issue number2
    Publication statusPublished - 2009
    MoE publication typeA1 Journal article-refereed


    • construction industry
    • customer relations
    • customer satisfaction
    • customer services quality
    • performance measures

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