Mobile Technology in Field Customer Service Big Improvements With Small Changes

M. Rossi, V. Tuunainen, M. Pesonen

Research output: Contribution to journalArticleScientificpeer-review

15 Citations (Scopus)
Original languageEnglish
Pages (from-to)853-865
JournalBusiness Process Management Journal
Volume13
Issue number6
Publication statusPublished - 2007
MoE publication typeA1 Journal article-refereed

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