Micro-role transitions in first-time service sales meetings: Insights from institutional talk using conversation analysis

Mari Holopainen, Jarkko J. Niemi, Hanna Timonen, Stefanie Reissner

Research output: Contribution to conference › Paper › Scientific › peer-review

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Finished
DICIA: Digitalization in Customer Interaction
Timonen, H. (Project Member), Kostama, H. (Project Member), Rajala, R. (Principal investigator) & Holopainen, M. (Project Member)
25/03/2016 → 30/04/2019
Project: Business Finland: Other research funding
MANIA: B-to-B Sales Success Driven by Understanding People
Timonen, H. (Project Member), Holopainen, M. (Project Member) & Tuominen, T. (Principal investigator)
01/01/2014 → 31/03/2016
Project: Business Finland: Other research funding

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