Micro-role transitions in first-time service sales meetings: Insights from institutional talk using conversation analysis

Mari Holopainen, Jarkko J. Niemi, Hanna Timonen, Stefanie Reissner

Research output: Contribution to conferencePaperScientificpeer-review

Original languageEnglish
Publication statusPublished - 2016
MoE publication typeNot Eligible
EventEuropean Group for Organizational Studies Colloquium - University of Naples Federico II Department of Economics, Management and Institutions, Naples, Italy
Duration: 7 Jul 20169 Jul 2016
Conference number: 32
http://www.egosnet.org

Conference

ConferenceEuropean Group for Organizational Studies Colloquium
Abbreviated titleEGOS
CountryItaly
CityNaples
Period07/07/201609/07/2016
Internet address

Keywords

  • conversation analysis
  • sales work
  • sales interaction
  • role theory

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