Measuring the Impact of Services Innovation: What do we Know?

Susanne Durst*, Anne-Laure Mention

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


The aim of this paper is to review research on the measurement of services innovation to ascertain our current body of knowledge. A literature review for the period 2006 to 2012 was conducted in order to reach the aim, as prior period had been extensively covered by Adams et al. (2006). After a thorough selection process, the review resulted in eight empirical studies indicating our limited body of knowledge with regard to the topic. This study may not have allowed a complete coverage of all empirical articles regarding the measurement of services innovation, and this has to be acknowledged as a limitation of this piece of work. Nevertheless, this paper provides fresh and topical insights on recent literature focusing on innovation in services and on service innovation, thus contributing to the scarce stream of research concentrating on the measurement issues by identifying and quantifying the impact of innovation in an overlooked economic sector. Finally, this paper proposes a number of future research directions which may stimulate more intensive research in this field.

Original languageEnglish
Title of host publicationProceedings of the 5th european Conference on Intellectual Capital
EditorsL Garcia, A RodriguezCastellanos, J BarrutiaGuenaga
Number of pages6
Publication statusPublished - 2013
MoE publication typeA4 Article in a conference publication
EventEuropean Conference on Intellectual Capital - Bilbao, Spain
Duration: 11 Apr 201312 Apr 2013
Conference number: 5

Publication series

NameProceedings of the European Conference on Intellectual Capital
ISSN (Print)2049-0933


ConferenceEuropean Conference on Intellectual Capital
Abbreviated titleECIC


  • innovation
  • innovation management
  • services innovation
  • measurement
  • literature review

Cite this

Durst, S., & Mention, A-L. (2013). Measuring the Impact of Services Innovation: What do we Know? In L. Garcia, A. RodriguezCastellanos, & J. BarrutiaGuenaga (Eds.), Proceedings of the 5th european Conference on Intellectual Capital (pp. 108-113). (Proceedings of the European Conference on Intellectual Capital).